Editorial Complaints Policy Last Updated: 20 June 2023 At The Vintage Vaporium, we value the trust and satisfaction of our readers. We strive to provide accurate, fair, and balanced content. However, we recognize that there may be instances where readers have concerns or complaints about our editorial content. This Editorial Complaints Policy outlines our commitment to addressing and resolving such concerns in a fair and transparent manner. Complaints Procedure: a. Submission: If you have a complaint regarding any editorial content published on The Vintage Vaporium website, please submit your complaint in writing to our Editorial Complaints Officer at [email protected] Please provide specific details about the content in question, including the article title, author, and the nature of your complaint. b. Response Time: We aim to acknowledge receipt of your complaint within [insert timeframe] and provide a substantive response within [insert timeframe]. Please note that response times may vary depending on the nature and complexity of the complaint. c. Confidentiality: We treat all complaints with strict confidentiality and will only disclose personal information in connection with your complaint to the extent necessary to address and resolve the issue. Complaints Assessment: a. Fair Assessment: Our Editorial Complaints Officer will conduct a fair and impartial assessment of the complaint. They will review the content in question, relevant supporting information, and consult with the relevant editorial team members involved in the creation and publication of the content. b. Evaluation Criteria: Complaints will be evaluated based on their adherence to journalistic standards, accuracy, fairness, balance, and compliance with our editorial policies. Complaints Resolution: a. Corrective Action: If the complaint is found to be valid, we will take appropriate corrective action, which may include issuing an apology, making corrections or clarifications, updating the article, or removing the content from our website. b. Communication: We will communicate the outcome of the complaint to the complainant in writing, explaining the action taken and the rationale behind it. Appeal: a. Request for Review: If you are not satisfied with the outcome of your complaint, you may request a review by submitting an appeal to [email protected] Please provide additional details and reasons for your appeal. b. Review Process: Your appeal will be reviewed by a senior member of our editorial team who was not involved in the initial assessment. They will reconsider the complaint and determine whether any further action or resolution is warranted. External Arbitration: a. External Referral: If you are still dissatisfied after the internal review process, you may refer your complaint to an external arbitration or regulatory body, such as [insert relevant organization], for further evaluation and resolution. b. Compliance: We will fully cooperate with any external arbitration or regulatory body to ensure a fair and impartial assessment of the complaint. Feedback and Improvement: We appreciate and value all feedback, including complaints, as they provide us with an opportunity to improve our editorial content and processes. We will review and consider all complaints to identify any areas where we can enhance our practices and uphold our commitment to journalistic integrity. Contact Us: If you have any questions or wish to submit a complaint under this Editorial Complaints Policy, please contact our Editorial Complaints Officer at [email protected] Thank you for your engagement and trust in The Vintage Vaporium. We are dedicated to addressing your concerns and maintaining the highest standards of editorial excellence. Sincerely, The Vintage Vaporium Editorial Team